Support

How Can We Help?

Your Sauna Experience Matters to Us.

At CedarLuma, we believe exceptional customer care is an essential part of a premium sauna experience.

Whether you're choosing your first home sauna, preparing for delivery, setting up your new sauna, or looking for product assistance, we're here to help you enjoy your CedarLuma experience with confidence.

Explore our support resources below or reach out to our team for personalized assistance.

Find the Help You Need

Shipping & Delivery

Thoughtful Service, From Shipment to Arrival.

We understand how exciting it is to welcome a new sauna into your home. Our goal is to help you understand the delivery process, track your shipment, and prepare for its arrival.

Depending on the model, CedarLuma saunas may be shipped from domestic warehouses or directly from the country of manufacture. Larger saunas may require specialized freight transportation, and some orders may arrive in multiple packages.

Delivery times vary depending on the product, shipping origin, destination, and carrier. International shipments may also be affected by customs clearance and other transportation requirements.

For internationally shipped products, please contact our team before purchasing if you need clarification about estimated delivery times, shipping charges, customs duties, import taxes, or delivery arrangements.

Some deliveries may require an appointment with the carrier. Unless otherwise specified, standard delivery does not include professional installation or in-home assembly.

For questions about shipment tracking, delivery scheduling, missing packages, or transportation damage, our support team is here to assist.

Assembly & Installation

A Smooth Start to Your Sauna Experience.

Proper installation is the first step toward a comfortable and reliable sauna experience.

CedarLuma saunas are designed with thoughtful assembly features, and applicable models include installation instructions to guide you through the process.

Before assembly, review your product's installation manual, confirm the required electrical supply, and prepare a suitable installation space.

If you encounter difficulties during assembly, our support team can help you understand the installation steps and provide additional guidance, including relevant photos or instructional videos when available.

Electrical requirements vary by model. For electrical work beyond the manufacturer's user instructions, consult a qualified professional.

Product Operation & Care

Enjoy Every Moment With Confidence.

Understanding your sauna's controls, temperature settings, heating system, and maintenance requirements helps you get the most from your investment.

Our team can assist with questions about temperature controls, heating performance, lighting features, product operation, and routine care.

For infrared sauna models equipped with red and near-infrared light panels, always wear the protective goggles provided with your sauna before activating the light panel. Never look directly at the light sources.

Always follow the operating instructions and safety precautions included with your specific sauna model.

If you have questions about caring for wooden surfaces, cleaning your sauna, or maintaining its components, consult your product manual or contact our team for guidance.

Warranty & Product Support

Support Beyond Your Purchase.

Your relationship with CedarLuma doesn't end when your sauna arrives.

We understand that purchasing a premium sauna is an important investment, and we're committed to providing helpful assistance throughout your ownership experience.

If you encounter a product issue, please contact our support team with your order information and a description of the problem.

Our team will review the details, help identify possible solutions, and explain the available warranty assistance options.

Depending on the circumstances and applicable warranty terms, assistance may include troubleshooting guidance, replacement components, or other appropriate solutions.

Warranty coverage, duration, and exclusions may vary by product. Please refer to the applicable warranty policy for complete details.

Returns & Refunds

Clear Information. Thoughtful Assistance.

We want you to feel informed and confident when purchasing a CedarLuma sauna.

If you have questions about cancellations, returns, or refunds, our team can help you understand the available options and applicable procedures.

Because saunas are large products that may require specialized packaging and transportation, return arrangements can differ depending on the product and circumstances.

Please review our Return & Refund Policy for eligibility requirements, return shipping responsibilities, packaging instructions, and any applicable charges before arranging a return.

If your sauna arrives damaged or you encounter a product issue, please contact our support team before attempting to return or repair the product.

Frequently Asked Questions

How can I track my sauna order?

Once tracking information becomes available, you can use the shipment details provided for your order to follow its delivery progress.

Some sauna orders are shipped in multiple packages, and larger products may be transported by freight carriers.

For international shipments, tracking updates may change as the shipment moves through customs clearance and different transportation stages.

If you need assistance understanding your tracking information, please contact our support team.

Why did I receive only part of my order?

Certain CedarLuma sauna models are shipped in multiple cartons, which may arrive on different dates.

If you receive only part of your order, please check the available tracking information for each shipment.

If you cannot locate the remaining packages or have concerns about your delivery, contact our support team with your order number.

What should I do if my sauna arrives damaged?

We understand how disappointing it can be to receive a damaged shipment.

Please take clear photographs of the damaged packaging, affected components, and any relevant shipping labels.

Contact our support team with your order number, sauna model, and photographs so we can assess the situation and determine an appropriate solution.

For your safety, do not install or operate visibly damaged electrical components or other components that may be unsafe.

Does my sauna require special electrical wiring?

Electrical requirements vary by sauna model.

Some compact infrared saunas are designed for compatible standard household outlets, while larger infrared or traditional sauna models may require dedicated electrical circuits or professional installation.

Always review the product specifications and installation manual before purchasing or installing your sauna.

If you're unsure about your home's electrical compatibility, consult a qualified electrician.

What if my sauna is not heating properly?

First, review the operating and troubleshooting instructions included in your product manual.

Confirm that the sauna is connected to the appropriate power supply and that its controls are configured according to the manufacturer's instructions.

If the problem continues, turn off the sauna and contact our support team with a description of the issue.

Please do not attempt unauthorized electrical repairs or modifications.

How do I request warranty service?

Please contact our support team and provide the following information:

• Your order number

• Your sauna model

• A description of the issue

• Relevant photographs or videos, if available

Our team will review your information, help identify the issue, and explain the next steps under the applicable warranty terms.

How should I clean my sauna?

Allow the sauna to cool completely before cleaning.

Wipe away excess moisture and perspiration using a soft cloth and follow the maintenance instructions provided in your product manual.

Avoid harsh cleaning products, excessive moisture, and abrasive materials that may damage wooden surfaces or electrical components.

Never pour water onto infrared heating panels, electrical controls, or other components not designed for water exposure.

For traditional saunas, water should only be added to sauna stones when expressly permitted by the heater manufacturer.

Can I use my indoor sauna outdoors?

Indoor sauna models should only be installed in environments approved by their manufacturer.

Exposure to rain, humidity, extreme temperatures, and outdoor conditions may damage an indoor-only sauna or create electrical safety risks.

If you're looking for a sauna designed for backyard or outdoor use, explore our Outdoor Sauna collection and review the installation requirements for the specific model.

Contact the CedarLuma Support Team

We're Here to Make Things Easier.

Can't find the answer you're looking for?

Our customer support team is available to assist with product selection, shipping updates, assembly guidance, technical questions, warranty inquiries, and after-sales support.

To help us better understand your request, please include:

• Your order number, if applicable

• Your sauna model

• A brief description of your question or concern

• Relevant photos or videos, if available

We strive to provide clear communication, practical solutions, and attentive assistance throughout your CedarLuma experience.

Contact Us →

Explore More With CedarLuma

Looking for advice on choosing, using, or maintaining your home sauna?

Visit our Sauna Guide to discover helpful information about infrared saunas, traditional Finnish saunas, installation preparation, safe operation