Shipping Policy

At CedarLuma, we understand that purchasing a sauna is an important investment in your home and well-being. We are committed to providing transparent shipping information, reliable delivery coordination, and dedicated customer support throughout the process.

Please review our shipping policy below before placing your order.

1. Shipping Destinations

CedarLuma currently ships exclusively to the contiguous 48 United States.

We do not offer delivery to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time.

This policy applies to products shipped from both our U.S. warehouses and international locations.

2. Shipping from U.S. Warehouses

Free Shipping

CedarLuma offers free shipping on saunas shipped from our U.S. warehouses to eligible addresses within the contiguous 48 United States.

Order Processing Time

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

Estimated Delivery Time

Once shipped, delivery typically takes 5–15 business days, depending on your location and the shipping carrier.

The estimated total timeframe from payment confirmation to delivery is approximately 6–18 business days.

Business days generally exclude weekends and U.S. federal holidays.

Delivery times are estimates and may be affected by carrier operations, weather conditions, or other unforeseen circumstances.

3. International Shipping

Certain CedarLuma sauna models, including select traditional and outdoor saunas, may ship directly from the country of manufacture.

Personalized Shipping Quotes

International shipping costs are determined individually based on the sauna model, shipment dimensions, weight, and delivery destination.

Customers must contact CedarLuma to request a personalized shipping quote before placing an order.

Our customer support team will provide the applicable shipping charges and estimated shipment date for your review.

Payment will only be requested after you have reviewed and accepted the shipping quote.

Order Processing Time

Processing and preparation times vary depending on the sauna model and inventory availability.

Before payment, CedarLuma will inform you of the estimated shipment date.

Estimated Delivery Time

Once dispatched, international shipments typically take 45–60 calendar days to arrive.

This estimate does not include order preparation or processing time before shipment.

International delivery times may vary due to customs inspections, port congestion, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

4. Import Duties, Taxes & Customs Clearance

For saunas shipped internationally to the United States, CedarLuma is responsible for applicable import duties, import taxes, and customs clearance fees.

These import-related expenses are included in the personalized quote provided before purchase.

Customers will not be required to pay additional import duties or customs clearance fees upon delivery.

Any applicable sales tax charged at checkout is separate from these import-related expenses and will be displayed during checkout where required.

5. Delivery Methods

Delivery methods vary depending on the sauna model, shipment size, and shipping carrier.

Standard Parcel Delivery

Smaller sauna shipments may be delivered through standard parcel carriers.

Deliveries follow the carrier's regular procedures and may involve one or multiple packages.

Freight & Curbside Delivery

Larger saunas may require palletized freight transportation.

Freight shipments are typically delivered curbside at the customer's address, at a location safely accessible to the delivery vehicle.

Curbside delivery does not ordinarily include carrying the sauna into your home, unpacking, or assembly.

In-home delivery, unpacking, and installation are not included unless explicitly confirmed by CedarLuma before purchase.

Our team will provide the applicable delivery details before shipment.

6. Delivery Appointments & Signatures

Standard parcel shipments follow the carrier's regular delivery procedures.

For larger freight shipments, the carrier may require a delivery appointment or a signature upon arrival.

Customers are responsible for cooperating with the carrier to arrange delivery appointments and for ensuring that someone is available to receive the shipment when required.

Advance phone calls and scheduled delivery appointments are not guaranteed for every shipment.

Please make sure your shipping address and contact information are accurate when placing your order.

7. Order Tracking & Shipping Updates

Once your order has shipped, CedarLuma will send you a shipping confirmation email containing available tracking information.

If your sauna is shipped in multiple packages, separate tracking numbers will be provided for each package.

Individual packages may arrive at different times.

If we become aware of a significant shipping delay, failed delivery attempt, or another important transportation issue, our customer support team will proactively contact you with updates and assistance.

You may also contact us at any time for help checking your shipment's status.

8. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, unexpected shipping delays may occasionally occur.

Possible causes include:

• Severe weather conditions

• Carrier disruptions

• Customs inspections or clearance delays

• Port congestion

• Transportation scheduling issues

• Other unforeseen circumstances

If your shipment is delayed, CedarLuma will work with the shipping carrier to investigate the issue and provide available updates.

Depending on the circumstances, we will work toward an appropriate solution, which may include arranging delivery, sending a replacement, or issuing a refund.

We do not provide automatic fixed-amount compensation for delivery delays.

This does not affect any rights or remedies available under applicable consumer protection laws.

9. Lost Shipments

If your sauna or shipment is confirmed lost during transit, CedarLuma will offer you a choice between:

• Free Replacement: We will arrange a replacement shipment at no additional cost to you.

• Full Refund: We will issue a full refund of your order payment, including any original shipping charges and applicable taxes paid.

CedarLuma will cover all costs associated with the replacement shipment.

Our customer support team will assist with the carrier investigation and keep you informed throughout the process.

10. Damaged Shipments

We recommend inspecting the exterior packaging when your sauna arrives.

If you notice visible damage to the packaging or product, please contact CedarLuma as soon as reasonably possible.

When reporting shipping damage, please provide:

• Your order number

• Photographs of the damaged components

• Photographs of the packaging, if available

• Photographs of the shipping label, if available

• A brief description of the damage

If you discover damage after accepting delivery, you may still contact us for assistance.

Signing for or accepting a shipment does not automatically prevent you from requesting support for shipping damage.

We do not impose a strict 24-hour or 48-hour damage-reporting deadline.

For eligible damage-related returns, our 30-day return policy applies, without limiting any additional rights available under applicable law.

After reviewing the issue, CedarLuma will provide an appropriate resolution, which may include free replacement parts, a replacement product, or a refund.

For approved returns involving shipping damage, CedarLuma will cover the return shipping costs.

Please do not operate any visibly damaged electrical components.

11. Failed Delivery Attempts

Delivery attempts may occasionally be unsuccessful because of incorrect address information, missed appointments, difficulty contacting the recipient, or other circumstances.

If your shipment cannot be delivered, please contact CedarLuma Customer Support.

We will work with you and the shipping carrier to determine the most appropriate next steps.

Any necessary redelivery arrangements and applicable additional charges will be discussed with you based on the circumstances before proceeding.

We do not automatically impose a fixed penalty for unsuccessful delivery attempts.

12. Returns & Refunds

If you need to return your sauna, please review our Return & Refund Policy for eligibility requirements, return shipping responsibilities, and refund procedures.

CedarLuma offers a 30-day return request period for eligible purchases.

We cover return shipping costs for approved returns involving manufacturing defects, shipping damage, incorrect products, and size or fit concerns.

Approved refunds also include any original shipping charges paid to CedarLuma at checkout.

Returns for other non-quality-related reasons may require customers to pay return shipping costs.

Please contact us before arranging a return, as saunas may require specialized packaging and transportation.

13. Contact CedarLuma

If you have any questions regarding delivery times, international shipping quotes, order tracking, shipping damage, or delivery arrangements, our customer support team is here to assist you.

Customer Support Email: service-cedarluma@outlook.com

Contact Us: https://cedarlumasauna.com/pages/contact-us

We are committed to making your CedarLuma shopping and delivery experience as smooth and transparent as possible.

CedarLuma — Your Personal Sauna Expert.

Thoughtful products. Attentive service. A better home sauna experience.