Return & Refund Policy

At CedarLuma, we believe purchasing a premium sauna should be a confident and rewarding experience. We are committed to providing thoughtfully designed products, attentive customer service, and a transparent return process.

If your sauna does not meet your expectations, we're here to help.

1. 30-Day Return Policy

CedarLuma offers a 30-day return policy for eligible purchases made through our official website.

You may request a return within 30 days of receiving your order.

To initiate a return, please contact our customer support team within this period. Our team will review your request and provide the appropriate return instructions.

Because saunas are large products that may require specialized transportation, please do not ship any items back without contacting us first.

2. Return Eligibility

Return eligibility depends on the reason for your request and the condition of the product.

Defective, Damaged, or Incorrect Products

If your sauna arrives damaged, contains a manufacturing defect, experiences a product-related malfunction, or differs from the product you ordered, please contact us.

We accept eligible returns for these issues even if the sauna has already been assembled or used.

Depending on the circumstances, our team will help arrange an appropriate resolution, which may include troubleshooting assistance, replacement parts, a replacement product, or a refund.

For approved returns involving product defects, shipping damage, or incorrect items, CedarLuma will cover the return shipping costs.

Sauna Size or Fit Issues

We understand that selecting the right sauna dimensions for your home can sometimes be challenging.

If your sauna does not fit your intended space, you may request a return within 30 days of delivery.

CedarLuma accepts size-related returns even if the sauna has already been assembled and used.

For approved returns resulting from size or fit concerns, CedarLuma will cover the return shipping costs.

Please contact our customer support team before disassembling or repackaging your sauna so we can help coordinate a safe return.

Change of Mind or Other Non-Quality Reasons

If you wish to return your sauna because you have changed your mind, no longer need the product, or have another non-quality-related reason other than a size or fit issue, the following requirements apply:

• The sauna must be unused.

• The sauna must not have been assembled.

• The product must be returned in its original packaging.

• All original components, hardware, accessories, and manuals must be included.

• The return request must be submitted within 30 days of delivery.

For these returns, the customer is responsible for return shipping costs.

3. Return Shipping Costs

Return shipping responsibilities depend on the reason for your return.

CedarLuma Covers Return Shipping For:

• Manufacturing defects or product-related malfunctions

• Products damaged during shipping

• Incorrect items received

• Saunas that do not fit the customer's intended space, including units that have already been assembled or used

Customers Cover Return Shipping For:

• Change-of-mind returns

• Products that are no longer needed

• Other non-quality-related returns, excluding size or fit concerns

Because saunas are large and heavy products, return transportation costs may vary depending on the product, shipping location, and carrier.

Our support team will provide return instructions and explain the applicable shipping arrangements before the return proceeds.

Please contact us before arranging return transportation independently.

4. Original Shipping Fee Refunds

CedarLuma refunds the original shipping fees paid at checkout for all approved returns.

If you paid a shipping or delivery fee directly to CedarLuma when placing your order, that fee will be included in your approved refund.

This applies to eligible returns involving product defects, shipping damage, incorrect items, size or fit concerns, and change-of-mind returns.

Please note that original shipping fees and return shipping costs are separate.

For change-of-mind returns and other applicable non-quality-related returns, customers remain responsible for return shipping costs, even though the original shipping fees paid at checkout will be refunded.

5. Return Packaging Requirements

Proper packaging is essential to protect your sauna during return transportation.

Non-Quality Returns

For change-of-mind returns and other non-quality-related returns, excluding size or fit concerns, the product must be returned in its original packaging.

The sauna must remain unused and unassembled, with all original components and accessories included.

Defective, Damaged, or Size-Related Returns

We understand that the original packaging may have been discarded or damaged, particularly if the sauna has already been assembled or used.

For returns involving product defects, shipping damage, incorrect items, or size-related concerns, original packaging is not required.

Please contact our customer support team to discuss suitable packaging and transportation arrangements.

Depending on the product and circumstances, alternative protective packaging or specialized freight arrangements may be necessary.

Do not attempt to ship an assembled sauna or damaged electrical components without receiving appropriate instructions.

6. No Restocking Fees

CedarLuma does not charge restocking fees for eligible returns.

Our goal is to provide a transparent return process without unnecessary additional charges.

Customer-paid return shipping costs may still apply to change-of-mind returns and other applicable non-quality-related returns, as described above.

7. How to Request a Return

To initiate a return, please contact CedarLuma Customer Support.

Email: service-cedarluma@outlook.com

Contact Form: https://cedarlumasauna.com/pages/contact-us

Please include the following information:

• Your order number

• Your sauna model

• The reason for your return

• A brief description of any product issues

• Relevant photographs or videos, if applicable

Our team will review your request and provide return instructions, including the appropriate return destination and shipping arrangements.

Return addresses may vary depending on the product, shipping origin, and type of return.

Please do not return products to the address printed on the original shipping label unless our support team specifically instructs you to do so.

8. Refund Processing

Once your returned sauna has been received and inspected, CedarLuma will process the approved refund within 2 business days.

Approved refunds will include the refundable product purchase price, original shipping fees paid at checkout, and applicable taxes associated with the refunded charges.

Refunds will be issued to the original payment method used for the purchase.

After the refund has been processed, it may take approximately 5–10 additional business days for the funds to appear in your account, depending on your bank or payment provider.

The actual posting time is determined by your financial institution.

We will notify you when your refund has been processed.

No restocking fee will be charged. Any customer-paid return shipping responsibilities remain as described in this policy.

9. Damaged or Defective Products

If your sauna arrives damaged, defective, or with missing or incorrect components, please contact our support team as soon as reasonably possible.

When contacting us, please provide:

• Your order number

• Photographs of the affected components

• Photographs of any visible packaging damage

• Photographs of relevant shipping labels, if available

• A description of the issue

Please retain the original packaging when reasonably possible until the issue has been reviewed.

For your safety, do not install or operate visibly damaged electrical components.

Our team will review the situation and assist with an appropriate resolution, including replacement components, a replacement product, or a refund when applicable.

10. International and Freight Returns

Certain CedarLuma sauna models may be shipped directly from the country of manufacture, while others may ship from domestic warehouses.

Due to the size, weight, and shipping origin of these products, return arrangements may differ between sauna models.

Some returns may require specialized freight transportation, protective packaging, or additional coordination.

For approved returns where CedarLuma is responsible for return shipping, our team will coordinate the applicable transportation arrangements.

For customer-paid returns, our team will explain the available shipping arrangements and applicable charges before the return proceeds.

Please contact CedarLuma before shipping any sauna internationally or arranging independent freight transportation.

11. Returns Outside the 30-Day Window

If more than 30 days have passed since your sauna was delivered, please contact our support team if you experience a product-related issue.

Although the standard 30-day return period may have ended, your product may still qualify for assistance under its applicable warranty.

Warranty coverage, duration, and available remedies depend on the specific sauna model and warranty terms.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

12. Contact CedarLuma

We understand that purchasing a home sauna is an important investment, and we want you to feel supported throughout your ownership experience.

If you have questions about returns, refunds, shipping arrangements, product concerns, or warranty assistance, please reach out to our customer support team.

Customer Support Email: service-cedarluma@outlook.com

Contact Us: https://cedarlumasauna.com/pages/contact-us

Our team is here to help you understand your options and find an appropriate solution.

CedarLuma — Your Personal Sauna Expert.

Thoughtful products. Attentive service. A better home sauna experience.